Our website purchase policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging, boxes, tags with no signs of wear or tear.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded. All sale items are final sale.
Exchanges (if applicable)
We may replace items if they are defective due to manufacturing or damaged. Exchanges are not allowed on worn merchandise. Items must be in original condition with tags and boxes in tact. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org notifying us of your return/exchange request.
Send your item via Fed Ex Ground or UPS Ground to: 18924 Front St NE Poulsbo, WA 98370. *We cannot accept shipments sent via USPS or Fed Ex Smart Post at this physical address - only Fed Ex Ground or UPS Ground shipments are deliverable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will get notice of the return.
To return your product, you should mail your product via Fed Ex Ground or UPS Ground to: 18924 Front St NE Poulsbo, WA 98370. *We cannot accept shipments sent via USPS or Fed Ex Smart Post at this physical address - only Fed Ex Ground or UPS Ground shipments are deliverable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.